Refund & Return Policy

Return and Refund Policy
ABC Comforts
Address: 03 Gail Place, Bankstown, NSW 2200, Australia
Email: [email protected]
Phone: 0411 927 737

At ABC Comforts, we are committed to ensuring customer satisfaction and providing a hassle-free shopping experience. Below are the details of our return and refund policy:

How to Initiate a Return

  1. Contact Us First:

    • If you wish to return an item, you must first confirm your concern via email at [email protected].
    • If you do not receive a response to your email within 48 hours, please call us at 0411 927 737 to discuss your issue.

  2. Return Period:

    • All returns must be initiated and completed within 30 days of the purchase date.

  3. Shipping the Return:

    • Once your return is approved, please ship the item to our address using a tracked postal service.
    • Share the tracking number with us once the item is shipped to ensure smooth processing of your return.

Return Conditions

To qualify for a refund, the following conditions must be met:

  1. Original Condition:

    • The product must be returned in its original, resellable condition, including any packaging and tags.

  2. Non-Refundable Postage Expenses:

    • Please note that postage expenses are non-refundable.

  3. Exclusions:

    • Items that are damaged, show signs of use, or are not in a resalable condition will not be eligible for a refund.

  4. Our Assessment:

    • We are committed to fairness and honesty in assessing the condition of returned items.
    • If the issue with the product is determined to be our fault, we will issue a full refund immediately.

Refund Process

  • Once we receive the returned product and verify its condition, we will process the refund promptly for the cost of the item (excluding shipping costs).
  • Refunds will be issued using the same payment method you used for the original purchase.

Final Decision

ABC Comforts reserves the right to make the final decision regarding refunds, ensuring a fair and thoughtful resolution for all parties involved.

Thank you for shopping with ABC Comforts! If you have any questions or concerns, feel free to reach out to us.

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